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Warranties
Updated 20 September 2024
All Eurotech products marketed and distributed in New Zealand by Trade Depot Limited are covered by a warranty and is valid for the purchaser from the date of original purchase.
Eurotech - 2 years, Tuscany - 2 years
The warranty guarantees that any faults arising from defective materials or components, faulty workmanship, or assembly will be repaired or replaced at no charge to the purchaser.
This warranty is valid in New Zealand only.
Warranty
Trade Depot product warranties for the Eurotech brand range are valid for the original purchaser from the original date of purchase on NEW products only and excluding seconds or ex-display units. Warranty claims must be accompanied by proof of purchase.
We include a 2 year warranty* on our entire Eurotech branded range, including:
Built-in Ovens (Electric and Gas)
Cooktops (Electric, Gas, and Induction)
Freestanding Cookers (Gas and Electric)
Rangehoods
Refrigeration (Bar, Fridge/Freezer, and Chest Freezers)
Dishwashers (Freestanding and Integrated)
Laundry (Washing Machines and Dryers)
Domestic use
This product has been designed for use in normal domestic use. It is not intended for commercial use. Doing so will void the product warranty.
Defects
Any part of a Eurotech brand range product deemed to be defective and replaced by Trade Depot is the property of Trade Depot.
Trade Depot reserves the right to inspect and test Eurotech products in order to determine the extent of any defect and the validity of a claim under the warranty.
What is not covered by the warranty
Service calls that are not related to any defect in the product. The cost of a service call will be charged if a problem is not found to be a product-related fault.
For example, and not limited to;
• Product/s is not installed and operated in accordance
with the operating and installation instructions.
• Product/s is used for commercial use.
• Consumable or parts that degrade from wear and tear e.g. seals, light bulbs, or filters.
• Glass damage or breakage.
• Correcting the installation of the product/s.
• If any serial number has been removed or defaced.
• Replacing house fuses, correct house wiring, or plumbing.
• Correct fault/s caused by the user.
• Blocked pumps or removal of foreign object/s
from products.
• Water damage due to incorrect use.
• Noise or vibration that is considered normal e.g. drain/fan sounds or user warning beeps.
• Correcting damage caused by pests e.g. rats, cockroaches, etc.
• Corrosion or discolouration due to chemicals.
• Incorrect power voltage used, power outages, or surges.
• The installed product/s do not comply with the New
Zealand gas, electrical, and plumbing regulations and
codes of practice.
• Repairs when the appliance has been dismantled,
repaired or serviced other than by a Trade Depot
authorised service agent.
• Costs of transport, mileage, and travelling time if the
product is located beyond 30km of a recognised service
agent, or if the roadway requires four-wheel-drive access.
Statutory Rights
This warranty is an extra benefit and does not affect your legal rights and applies only to Eurotech products purchased in New Zealand. Please keep your proof of purchase to ensure your warranty is securely logged.
* 2 year warranty period valid on NEW product only, seconds and ex display are excluded from the 2 year warranty.
